Frequently Asked Questions

FAQ - Windows West

Contact us at 800.385.9195 or email us at if don't see your question below. We look forward to helping you!


How do I get my blinds repaired?

Do you give out free sample binders or sample decks?

What is your Error/Return Policy?

What is your cancellation policy?

What is your phone order policy?

What are your general terms and conditions?

Do you sell your window treatments to the general public?

Aluminum Blinds

What is the difference between a s3000, CustoMiser, and Bali Classics aluminum blind?

Do you have LEED information on your Bali Aluminum Blinds?

Do you have safety information on your Bali Aluminum Blinds?

What are the Green properties of Aluminum Blinds?


Will motorizing my window coverings be noisy?

What if I need to adjust a hard to reach motorized window treatment?

How will I manage glare when having motorized window treatments?

How will the Telis Composio Lounge RTS Remote work in my home?

Why will motorized window coverings help protect my furniture?

What type of control options do you have for motorized window coverings?

What type of power options do you offer?

Do you offer commercial offices motorized window treatments?

Do you offer motorized window treatments for the hospitality sector?

The school I work out is looking for information on solutions for inside our study hall. What does Windows offer for Educational Institutions?

Why would you put motorized window treatments in a hospital? Isn’t it just a waste of money and return on investment?

How do I set the up and down limits?

How do I confirm UP & DOWN limits and complete programming?

How do I set my favorite position (MY BUTTON)?

How do I add a new remote to my existing automated Windows West application?

How do I troubleshoot an RTS motor?

What is the difference between a wired control system and a radio control system?

Is an RTS installation more expensive than a traditional wired installation?

Would I have to motorize all my window coverings at the same time with RTS?

Can I operate all my motorized window coverings with a single remote control?

How do I replace the batteries? What kind of batteries do I need?

How long do batteries last?

How can I identify a motor?

Care & Maintenance

How do I clean and care for my Aluminum Blinds?

How do I clean my Cellular Shades?

How do I clean and care for my Roller Shades?

How do I care and clean for my Woven Wood Shades?

How do I care or clean for my Vertical Blinds?

How do I clean and care for my Vienna Shades?

Replacement Parts

I need replacement parts for your window treatments how do I get them?

Please reload

Windows West, LLC 801.977.9999 / / © All Rights Reserved